3-year limited warrantyFor covered defects under normal intended use.
Warranty and returns
3-Year Warranty and Product Support
Eligible Fiberland optical networking products include a three-year limited warranty. Paid diagnosis, repair and recoding may remain available after the warranty period.
Order-specific reviewSigned quotations, invoices or contracts take precedence.
Lifetime maintenancePaid technical service after warranty where feasible.
RMA before returnWritten approval and routing are required.
Products covered by this policy
The standard policy applies to eligible Fiberland optical transceivers, DAC and AOC products, fiber connectivity products and specified accessories supplied by Fiberland.
- Defects in materials or workmanship during the applicable warranty term.
- Products used within published specifications and intended operating conditions.
- Claims supported by identifiable order and product information.
Common exclusions
Coverage does not extend to damage caused by misuse, improper installation, unauthorized modification or repair, unsuitable power or environmental conditions, contamination, physical damage, accident, transport after delivery or operation outside product specifications.
Normal wear, cosmetic conditions that do not affect function, and third-party products are also outside the standard limited warranty unless agreed otherwise in writing.
RMA process
How to Request Warranty Support
Send the order, device and test context so the support team can separate product, compatibility and link issues.
Identify the order
Provide the invoice, sales order or purchase reference, part number, serial or batch details and affected quantity.
Describe the issue
Include the host device, firmware, port, link setup, observed behavior and troubleshooting already completed.
Share supporting evidence
Attach label and connector photos, error messages, logs, readings and known-good swap results where available.
Wait for return instructions
Do not ship a product back until Fiberland provides written RMA and routing instructions.
Available remedies
After inspection, Fiberland may repair, reprogram, reconfigure or replace the product, provide an equivalent or refurbished replacement, or offer a credit or refund where appropriate. The remedy is selected by Fiberland according to the verified issue, availability and applicable sales terms.
Lifetime maintenance
After the three-year warranty period, Fiberland may provide paid diagnosis, repair, recoding, reconfiguration, replacement sourcing or migration assistance. Fees, parts, transport and feasibility are confirmed before work begins; lifetime maintenance is not a promise of perpetual free replacement.
Return and shipping
Return authorization, packaging, shipping responsibility and delivery route are confirmed case by case. Products sent without approval may be delayed or refused. Remove unrelated data and accessories before returning equipment unless support instructs otherwise.
Need support?
Contact support Send the order, model and issue details.
Fiberland will review the request and confirm the next diagnostic, documentation or return step.