Review common technical, ordering, warranty and shipping questions before sending an inquiry.
Showing 10 answers. Open the relevant section, then contact Fiberland if your device, quantity or delivery requirement needs a project-specific answer.
Fiberland can ship through DHL, FedEx, UPS, EMS, or a customer-appointed freight forwarder. Typical carrier transit estimates are three to four working days for DHL, three to five for FedEx or UPS, and five to seven for EMS. Actual delivery depends on destination, service level, customs clearance, remote-area handling, and carrier conditions; the confirmed quotation identifies the selected method and charge.
Request a revision or cancellation as soon as possible and within eight business hours after placing the order. Fiberland may begin processing an order immediately, so a change is only effective after your sales contact confirms it in writing. Custom, completed, or already shipped items may not be cancellable and may incur costs already committed.
Send a purchase order to your Fiberland sales contact and include the Fiberland part number, quantity, agreed unit price, total price, billing details, shipping address, contact name, telephone number, and postal code. New customers can contact sales@fiberlandtec.com so a sales manager can verify the requirement and create the customer record. Production or shipment starts only after Fiberland issues and confirms the applicable quotation or proforma invoice.
Fiberland does not impose a fixed minimum order quantity for standard stocked products, so sample and project quantities can be requested. Product-specific packaging, stock availability, shipping constraints, or OEM/ODM requirements may introduce a minimum quantity. Confirm the applicable quantity, price, and lead time in the written quotation before ordering.
Lead time depends on the product, quantity, and current stock. Fiberland's stated daily capacity is approximately 5,000 SFP modules and 2,000 media converters for regular production. Custom, uncommon, or temporarily out-of-stock products require a case-by-case schedule, so confirm real-time availability and the committed shipment date with your Fiberland contact before placing the order.
Any established Fiberland customer may apply to become a regional distributor. We review the applicant's purchase history from the previous six months, market coverage, technical capability, and service plan before approval. Approved distributors may receive prioritized lead-time support, negotiated payment terms, product training, qualified regional enquiries, and opportunities to share exhibition activity. Availability and terms remain subject to a written distributor agreement for the relevant territory.
Fiberland accepts PayPal, bank wire transfer, and Western Union for eligible orders. The available method, currency, beneficiary details, fees, and payment deadline are confirmed on the official quotation or proforma invoice. Always verify payment instructions with your known Fiberland contact before sending funds, especially if bank details appear to have changed.
For individual orders below USD 30,000, Fiberland normally requires payment by T/T in advance. For orders above USD 30,000, payment terms may be negotiated; a 50% deposit with the remaining 50% paid before shipment may be accepted. The terms stated on the final proforma invoice or sales contract take precedence.
Fiberland provides OEM services for orders above USD 5,000 or recurring monthly purchases above USD 10,000. ODM projects are assessed individually because tooling, engineering effort, certification, minimum order quantity, budget, and delivery schedule vary by requirement. Please send the target specification and forecast to the sales team for a written feasibility review and quotation.
Contact Fiberland support or your sales contact before returning any product and request an RMA authorization with the order number, part number, quantity, serial number, fault description, and test evidence. Fiberland will assess and repair eligible products that remain within warranty. Unless the written warranty or RMA approval states otherwise, the customer is responsible for transportation charges and must not ship unapproved returns.
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